NBN FTTC - Level 1 Checks
The NBN Level 1 Checks for FTTC (Fibre to the Curb) are a set of basic troubleshooting steps to ensure that your NBN connection is functioning properly. Let's elaborate on each of these checks:
Onsite reboot of the NBN NCD:
This step involves physically restarting the NBN NCD (Network Connection Device) at the customer's premises. It is usually done by power-cycling the NCD, which means turning it off and then on again. This can help resolve common connectivity issues.
Manual reboot of the customer's Router/Firewall:
In addition to rebooting the NBN NCD, the customer's router or firewall, which manages the internal network, may need to be manually rebooted. This can help ensure that any issues related to these devices are resolved by restarting them.
Confirmation of the NBN NCD power status light color (None, Blue):
The NBN NCD typically has LED indicator lights, and one of them is the power status light. Checking the color of this light is important to confirm whether the NCD is receiving power. A blue light indicates that the device is powered on and functioning correctly.
Confirmation of connection light status (None, Blue blinking, Solid blue, Solid red or blinking, Alternation red/blue):
The connection light on the NBN NCD signifies the status of the connection to the network. Different colors and patterns indicate various states. For instance, a solid blue light often indicates a stable and healthy connection, while red or blinking lights may suggest connection issues that need attention.
Confirmation of DSL light status (None, Solid blue, Blinking blue):
The broadband light on the NBN NCD indicates the status of the broadband connection. A solid blue light typically suggests a successful broadband connection, while blinking may indicate data transfer or connectivity issues.
Confirmation of LAN light status (None, Blue/Amber solid or blinking):
The LAN (Local Area Network) light on the NBN NCD represents the status of the local network connection. Depending on the device, different colors and blinking patterns indicate whether there are issues with the local network connection.
Confirmation that the correct cables are connected, and there is no damage:
Ensuring that all cables are correctly connected and undamaged is crucial for network stability. This includes checking Ethernet cables, power cables, and any other connections related to the NBN NCD, router, or other network equipment.
Source : https://www.nbnco.com.au/learn/network-technology/fibre-to-the-curb-explained-fttc
Providing a photo of the NBN NCD and how it has been connected:
To assist in troubleshooting and remote support, please provide a photo of their NBN NCD and its connections. This visual information can help technicians or support teams identify any issues or misconfigurations and provide guidance for resolution.
These FTTC checks are part of the troubleshooting process for Fibre to the Curb (FTTC) NBN connections, ensuring that both the NBN NCD and the customer's network equipment are in proper working order and correctly configured to establish a stable and reliable internet connection.
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